The government’s done a deep-dive on how consumers have been hurt by crypto
The US government’s Consumer Financial Protection Bureau has put out a warning that it’s seeing a rise in complaints related to cryptocurrencies and assets. As much of a shock as that may be, it’s not just concerned with straight-up fraud and scams, though those are the most common problems the agency hears about — the CFPB also says consumers have been sounding the alarm about issues with transactions going through , lost savings, and more.
The bulletin is a 45-page document that analyzes the crypto-related complaints the CFPB has received from October 2018 to September 2022, showing the increasing frequency of consumers reaching out for help and providing several examples of bad behavior. In that time frame, almost 40 percent of the over 8,300 complaints the agency received were about scams and fraud, 25 percent where about miscellaneous transaction problems, and 16 percent were about money not being available when promised. The most complaints — around 13 percent — came from California, followed by Florida with 689 complaints, around 8 percent.
The report also digs into the surprisingly common practice of exchanges freezing funds, which the CFPB says has affected “millions of customers.” And that’s just when it’s done on purpose; the bureau has also received plenty of complaints about technical difficulties at exchanges, especially during large price fluctuations, where not being able to trade could wind up costing users a lot of money.
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